Market research & hotel analysis
Local market research ensures recommended accommodation matches your guests' needs. Every decision is backed by reliable, current data.
Solutions for airlines & crews
Passenger care & accommodation services for airlines
Handling distressed and delayed passengers can either enhance or damage your brand. We specialise in preparing for the unexpected, so every disruption ends with a well-cared-for guest.
Why choose duerming
Five pillars of seamless passenger recovery
On-site support & inspections
Our team performs in-person inspections of hotels and accommodation, guaranteeing the highest standards of comfort and safety.
Contract negotiation & room blocks
We negotiate with local hotels and secure availability with proactive room blocks, your guests have a bed even in peak demand.
24/7 multilingual customer service
Rapid response to IROP requirements in your passengers' languages, duerming is always available to support your guests.
Reporting & complaint management
Detailed cost-savings reports, daily allowance management and efficient complaint handling, with transparent invoicing.
Your brand, protected
A disruption handled well builds loyalty. We make sure your guests remember the care, not the cancellation.
For crews
Crew coordination made simple
Crew rest is a regulatory requirement, not a nice-to-have. We make sure your crews are accommodated quickly, in inspected hotels, with transport waiting.
- Daily room availability for crew layovers and disruptions
- Pre-negotiated rates and standing agreements
- Door-to-door shuttle coordination with the hotel booking
- One invoice, full transparency
Ready to provide a seamless experience for your guests?
Contact us today and let duerming handle all your accommodation and ground transport needs.