Emergency passenger accommodation for cancellations and diversions
Hundreds of passengers, a saturated airport and the legal obligation to accommodate them tonight. duerming turns that scenario into a process: rooms blocked, transfers arranged and passengers informed.
The process, from the call to check-in
- Immediate room blocking at inspected hotels near the airport.
- Terminal-hotel transfers sized to the real passenger volume.
- Meal vouchers in line with EU261.
- Support staff at the airport when volume requires it.
- Full per-passenger reporting for your duty-of-care documentation.
Built for mass disruptions
The difference between accommodating 40 passengers and 400 is not linear. We work with preventive room blocks and daily availability monitoring so that capacity exists when it is needed, including high season and island airports.
Frequently asked questions
How long does it take?
Room blocking starts with the first call; passengers are typically relocated in minutes rather than hours, even during mass disruptions.
Which hotels do you use?
Inspected hotels from a network of more than 4,500 properties near some 180 airports, selected by distance, capacity and verified quality.
Do you cover meals and transfers?
Yes: meal vouchers and terminal-hotel transport are part of the same service and the same report, in line with EU261.
Also see: IROPS management in Spain · end-to-end IROPS management · crew accommodation.