IROPS management for airlines: one partner for the whole disruption
Coordinating hotels, buses, meals and passenger care across half a dozen different suppliers, in the middle of the night and against the clock, multiplies errors. duerming concentrates the entire response in a single point of contact.
How it works
- Activation: your operations team calls the local line; we take over the case.
- Deployment: we block verified rooms, arrange terminal-hotel transport and meals in line with EU261.
- Care: a multilingual team stays with the passengers; direct channel with your OCC.
- Closure and reporting: full documentation of the service for your duty-of-care records.
Why a specialised partner
- Hotel availability monitored daily at key airports.
- Audited transport providers (insurance, licences, capacity).
- Separate workflows for passengers and crews (FTL rest requirements).
- No fixed cost: pay per use, under a framework agreement.
Frequently asked questions
How fast is the service activated?
The 24/7 operations desk takes the case from the first call; room blocking at verified hotels starts immediately.
How are crews handled differently from passengers?
Crews follow a separate workflow with rest-compliant hotels and guaranteed transport schedules, never mixed with passenger queues. See crew accommodation and transport.
Where do you operate?
Across Spain and Europe: more than 4,500 verified hotels at some 180 airports in 34 countries. See our Spanish airport coverage.
Also see: IROPS management in Spain · passenger accommodation.