IROPS Management in Spain for Airlines
Duerming S.L is a Spanish company specialised in managing irregular operations (IROPS): emergency accommodation, ground transport, meals and care for passengers and crews, 24 hours a day, for airlines and handling companies. Headquartered in Barcelona, operating since 2007.
What we solve when a flight is cancelled
When a cancellation, a diversion or a strike leaves hundreds of passengers on the ground, the airline has minutes, not hours, to respond. duerming takes over the entire operation: verified hotel rooms blocked in advance, terminal-hotel transfers, meal vouchers and a multilingual team looking after passengers while your operations team focuses on recovering the flight programme.
A Spanish company with European coverage
- Headquarters in Barcelona (Mercabarna), founded in 2007.
- Local phone lines in 14 European countries, staffed 24/7.
- A network of more than 4,500 verified hotels across some 180 airports in 34 countries, with audited transport providers.
- More than 25 airlines and handling agents rely on duerming.
EU261 compliance without friction
Regulation (EC) 261/2004 obliges the airline to provide assistance (meals, accommodation, transport) during disruptions. duerming executes that duty of care and documents it, reducing the operational cost and reputational risk of every disruption.
Our services
- End-to-end IROPS management for airlines
- Passenger accommodation during flight cancellations
- Crew accommodation and transport
- Coverage across Spanish airports
Frequently asked questions
What is IROPS management?
IROPS (irregular operations) are unplanned interruptions of airline operations: cancellations, diversions, strikes, weather. Managing them means accommodating, transporting and caring for affected passengers and crews immediately and with full documentation.
Do you only work in Spain?
Our headquarters are in Barcelona and Spain is our main market, but we operate across Europe with local lines in 14 countries and a hotel network in 34 countries.
How is the service contracted?
Through a prior framework agreement with no fixed cost: the airline activates the service whenever needed, with a single call.